I needed a new shop to service my vehicles after my mechanic moved out of town. I originally noticed Tommy from advanced Auto from his comments on my FB page. I than realized he was local, transparent, forthcoming with helpful information BEFORE i decided to do business with him which is always a nice start. I also noticed his online footprint was legit, online reviews and social media. Most legit businesses providing good service are not afraid to have social media, online reviews and transparent exposure so i always take that into consideration before doing business with a new service.
Tommy with Advanced auto in Livermore looked legit so gave him a call. Knowing a lot about the car i have already because they are always in the shop, i knew a lot of the answers to my questions already but always like to hear others first to know if i'm feeling like i'm going to get taken for a ride!
So our phone call went great, Tommy answered ALL my questions , was honest, transparent, took his time, gave me his opinions, my options, reasonable upfront prices and had openings for me that worked with my schedule.
When I brought my car in he gave me a ride home which was nice. I always assume on the smaller mom and pop shops i'll be getting my own ride to and from so that was nice. Work was done on time, as promised. Pricing is "reasonable".
After the work was done (breaks and rotors) I did have a small squeak from the breaks which Tommy immediately took care of , no fault of the work or service performed.
Overall I will continue to do businesses with Tommy at Advanced Auto and have no issues recommending them to family, friends and clients. Good local legit Livermore auto service. Steve Eveleth Remax Accord